Privacy Policy

At Floral Fete, we value the trust you place in us when sending flowers to your loved ones. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Customer (Sender) Information

    • Name

    • Billing address

    • Email address

    • Phone number

    • Payment information (processed via secure third-party gateways)

  • Recipient Information

    • Name

    • Delivery address

    • Phone number

  • Order Details

    • Personal messages for gift cards

    • Delivery instructions

  • Automated Information

    • Your IP address

    • Browser type

    • Cookies to help improve your shopping experience

2. How We Use Your Information

We use the gathered information to:

  • Process and fulfill your floral orders

  • Send order confirmations and delivery updates via email or SMS

  • Communicate with the recipient if there is a delivery issue (e.g., gate codes or “no one home”)

  • Improve our website functionality and marketing efforts

  • Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties necessary to run our business:

  • Delivery Partners

    • Our drivers or courier services receive the recipient’s name, address, and phone number to complete the delivery

  • Payment Processors

    • Your credit card details are handled by secure, PCI-compliant providers (like Stripe or PayPal)

    • We do not store full credit card numbers on our servers

  • Legal Requirements

    • If required by law, we may disclose information to comply with legal processes

4. Recipient Privacy

We respect the privacy of your recipients:

  • We will not use recipient contact information for marketing purposes

  • The recipient will only see the information you include on the gift card

  • If you choose to remain anonymous, we will not reveal your identity unless required for legal or safety reasons

5. Data Security

We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.